Verizon Connect Work customers must export their own job history before a 2027 purge

Verizon's FAQ, as quoted in a migration guide published on dev.to, gives the reason there is no provider-to-provider transfer: "To protect your privacy, we cannot move data directly to a third party." ^[5] Replacement tools outside Verizon's partner list start with less. Verizon says those providers "do not have access to our export data schemas." ^[11] We think the schema and the diagram belong first on the export list. Every export category has a view schema button, and a show ER diagram button offers a download ^[11].

The data itself comes in two groups. Clients and start/finish questions are general exports with no dates. Accounts, invoices, jobs (data only), jobs with attachments, purchase orders, quotes and suppliers are date-range exports ^[8]. Work deletes job records after seven years without modification ^[16]. Pulling seven years in every date-range category, at two years per range, takes four ranges each ^[22]. Across the seven categories, the minimum is 28 requests ^[23]. Verizon's tip is to run jobs with attachments in monthly or quarterly chunks ^[14]. Run monthly, that category alone becomes 84 requests for seven years ^[24]. Each file comes as CSV or JSON. Verizon says to pick CSV if unsure, because Excel or Google Sheets can open it ^[10].

The queue runs on Verizon's side. Closing the browser does not stop an export, and cancelling or re-requesting a slow one resets its place in the queue ^[13]. A server-side queue is the correct design for jobs that run for days. It also means the right response to a slow export is to wait. When a file comes back blank while the jobs still show in the jobs tab, Verizon suggests smaller chunks of six months or a year ^[17]. A range older than the retention cutoff, or one with no completed jobs, returns a 0-record file ^[16]. For export trouble, the FAQ lists work.support@srv.verizonconnect.com ^[17].

One early failure happens in the browser. The migration tool opens in a new tab or window. If clicking it does nothing, the guide says a pop-up blocker is the probable cause, and allowing pop-ups for work2.fleetmatics.com is the fix ^[7]. If the tool loops back to the dashboard, Verizon suggests Firefox or a private window ^[7]. The address still carries the Fleetmatics name the product dropped ^[1].

The guide's checks are manual. Verizon says attachments arrive in folders numbered for each job, with file names that match the job ID in the job CSV ^[18]. The guide advises importing CSVs through a spreadsheet's import option and setting postcode, zip and phone columns to text, because leading zeros can otherwise disappear ^[20]. Its author wrote that they had not seen a real export file and that there is no public sample export, so every format detail in the guide comes from Verizon's documentation ^[19].

An older route predates the migration tool. Settings > Import/Export Data > Export Data exports clients, suppliers, items and jobs as Excel or CSV, according to a 2022 article whose menus may have changed since ^[25]. Customers outside North America have a separate FAQ page ^[21].