Coinbase cuts its 90-case support bot test from up to two weeks to under an hour
Coinbase says its Autopilot system now runs about 90 support-bot test cases in 30 to 45 minutes, work that took one to two weeks by hand. A person still approves each procedure release, so the faster cycle gives Coinbase more checks per reviewer while its effect on customers and staffing costs stays unmeasured.
Reality
- Evidence40
- Adoption25
- Hype gap+10
- Incentives60
- Confidence45