Leadership1 distinct publisher3 min readUpdated
AMC's filings show 73% of tickets sold online in 2025, up from 8.5% in 2013. Scarcity and a failed resale market for 70mm Imax seats just sent premium demand back to the physical box office.
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Fans queued overnight outside Manhattan's AMC Lincoln Square 13 for 70-millimeter Imax tickets to "Dune: Part Three," with the earliest arrivals showing up at midnight and a line that by 11 a.m., roughly half an hour before the box office opened, wrapped around the block and further [2][3]. That matters because the channel those buyers bypassed is the one exhibitors spent a decade building: AMC's SEC filings show 73% of tickets were bought online in 2025, up from 8.5% in 2013 and 53% in 2020 [6].
Read that number the other way and the exposure is clearer. About 27% of AMC's 2025 tickets still moved through something other than the website [1], and the online share has only added 20 points since 2020 [2] after adding 44.5 points in the seven years before that [3]. The residual channel was never retired, but it was no longer the design case. Since 2010, according to Daniel Loria, SVP of content and editorial director at the Box Office Company, no new theater has been built with a box office large enough to absorb this kind of lobby footfall [8][11].
The trigger was not general enthusiasm. It was supply plus a broken secondary market. 70mm Imax runs in only about 25 theaters in the United States [7], and when tickets for "The Odyssey" went on sale earlier this summer, platforms crashed and resellers flipped seats for $165 [4]. Some moviegoers concluded from that episode that buying in person was simply more reliable than competing online [5]. Zac Acton, 27, told Business Insider he spent six or seven hours trying to buy "Odyssey" tickets online and used a day off to travel to Lincoln Square instead [14]. Jerry Walsh, who failed to get "Odyssey" seats, arrived at 6 a.m. with folding chairs and said, "I'm not going to miss it again" [13].
AMC did not offer its own comment to Business Insider, directing the outlet to a post on X from chief executive Adam Aron: "There was much discussion internally ahead of and preparing for the Dune 3 launch. We thought we were ready, but we weren't" [12]. That is a capacity admission, not a demand problem.
The scarcity is the whole mechanism, and Loria's counterexample makes the point. This summer's record-breaking "Spider-Man: Brand New Day" did not get the same eventized Imax rollout and produced no comparable scramble [9]. "You want to see Spider-Man, you could see Spider-Man," Loria said; with "The Odyssey," fans wanted "one auditorium of one specific theater for one specific movie" [10].
The behaviour on the sidewalk was transactional rather than festive. Emmanuel Ruiz and Luis Delcarpio waited with laptops in what Ruiz called "work from line" mode, and Ruiz had already used the lobby kiosks to secure two sets of "Odyssey" tickets [15]. "Dune: Part Three" does not open until December, which turns a purchase now into an investment [16]. Ruiz compared it unfavourably with the "Hunger Games" midnight premiere: "everybody's here for business" [17]. Brandon Herman, 50, who grew up in "Star Wars" prequel and "Harry Potter" queues, was the exception and said he reached the end of the line smiling [18].
Watch whether exhibitors treat this as a staffing and queue-management problem for a handful of dates or as a signal about pricing and allocation for constrained formats. Loria's point about box office footprints is the constraint that cannot be fixed inside a quarter [11], and the lines remain an anomaly in the wider exhibition business [19]. The question for December is whether the next 70mm on-sale is designed around the 25 screens that exist [7] rather than around a website that has already crashed once [4].
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Ranked by verification strength, evidence, and original report placement.
Justin Joseph and Anthony Ortega, both in their twenties, arrived at AMC Lincoln Square 13 in Manhattan at 7:15 a.m. and successfully bought 'Dune: Part Three' 70-millimeter Imax tickets after battling a 1,500-foot-long line.
Moviegoers at the front of the Lincoln Square line said they arrived at midnight, while other early arrivals came between 2 a.m. and 6 a.m.
By 11 a.m., about half an hour before the box office opened, the line wrapped around the block and then some.
After the 'Odyssey' on-sale, some movie lovers realized buying in person was more reliable than battling it out online.
The 70-millimeter Imax format is shown in only around 25 theaters in the US.
Daniel Loria is SVP of content and editorial director at the data provider the Box Office Company.
Evidence-backed comparisons of source perspectives and observed adoption signals. Read the methodology
Which Builder, Operator, and Investor concerns the observed source mix emphasized—not a truth score.
Evidence, demonstrated adoption, hype gap, incentives, and confidence are assessed independently, each on its own current evidence. How these are measured.
First-hand scene reporting plus company filings and an on-record CEO statement, but one publisher only
The core factual spine is well grounded: a reporter observed the queue directly, the ticketing-mix figures are attributed to AMC's SEC filings, the CEO's account is quoted at length, and a named industry analyst supplies the eventization and theater-design points. Weaknesses are that both items come from the same publisher, AMC declined independent comment, the ~25-theater 70mm count and the filing percentages are unverified in-cluster, and the two items give conflicting resale prices for the same 'Odyssey' on-sale.
Documented demand spike and channel mix, but the in-person reversal is one theater on one day
Adoption of the underlying digital channel is well documented (73% of AMC tickets online in 2025) and the demand event is measurable (traffic ~3x the prior blockbuster launch, an April batch sold out, immediate eBay resale). The reversal the story headlines — buyers returning to the physical box office — is evidenced by a single queue at a single flagship theater plus a handful of interviews, and the reporting itself calls the lines an anomaly limited to roughly 25 US screens.
Framing stretches a scarce-format queue into a verdict on AMC's digital mix
The cluster's own reporting undercuts the strongest framing: it calls the lines an anomaly driven by a format on about 25 screens, notes some queuers were likely resellers, and shows online ticketing still at 73% of AMC volume. Presenting a single 1,500-foot line as 'the bill' for that online mix overstates the trend somewhat, though the underlying facts — repeated on-sale failures, an executive admission, resale at up to $600 — are real and not inflated.
Self-authored corporate apology, a vendor analyst, and an active resale profit motive
Visible incentive load is moderate and disclosed. AMC's only voice is a CEO post that pairs an apology with reassurance about fixes, which serves reputation management; the analyst quoted works for a commercial box-office data provider; resellers listing seats at up to $600 have direct financial motive to inflate scarcity and to occupy the very queue being reported. The reporting flags AMC's refusal to comment beyond the post and names the analyst's employer, so the interests are legible rather than hidden.
Solid on the observable event, weak on generalization and single-publisher sourcing
Confidence is moderate: the event, the executive admission and the filing-derived percentages are dependable, and the two items agree on the queue's shape and timing. But the cluster has no second publisher, the internal contradiction on resale pricing is unresolved, the share of resellers in the line is unquantified, and any claim that behaviour is shifting back to physical box offices rests on one night at one flagship theater.
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2 articles · August 19, 2026