Leadership1 publisher3 min readPublished
Tolerating a star performer's behavior is the employer's decision, a leadership column argues
An Entrepreneur contributor's column on the star performer who falters as a leader is really an argument about promotion criteria, and the criteria it proposes measure what happens to other people.
The Board Room · Leadership desk
What happened
- An Entrepreneur contributor argues that the strengths that made someone a star individual contributor, including the clear right-or-wrong judgment technical work demands, can undermine them once they lead.
- The column describes the pattern in behavior: the newly promoted leader interrupts, overcorrects or takes over, and overlooks what other people contributed.
- It splits responsibility, putting the behavior on the leader and the tolerance of it on the organization that spent years rewarding heroic problem-solving.
Compiled by The Board RoomSomething wrong?How this is made
Why it matters
- constraint Judging readiness by what happens to other people makes the output record that fills a promotion packet insufficient on its own, and committees then need evidence most do not routinely collect.
- decision The first choice is whether a published collaboration standard binds the highest earner in the room. That answer is made before any coaching plan is drafted.
- exposure The people carrying the cost are the team members who go quiet, and their departures reach the turnover data quarters after the promotion was ratified.
- precedent Once one influential performer is excused, staff have a working rule for how the next candidate with a strong output record will be judged.
The useful move in the column is a split in ownership. "While behavior belongs to the leader, tolerating it belongs to the organization," the column says [7]. Coaching a newly promoted expert into a different working style takes quarters. Deciding whether the published standard on collaboration applies to the most valuable person on the payroll takes one meeting, and the column's argument is that staff already know the answer from watching which behaviors the company rewards and which it excuses [8].
Promotion cases are normally built on personal output. The column's readiness test sets that aside and asks three things: whether talented people want to work with the leader, whether the leader can influence without controlling, and whether the team becomes stronger under them [9]. None of the three measures the candidate's own output, and two can be answered only from how other people behave around them [10]. Both of those answers exist before any promotion is made. The column's version of the evidence is whether strong employees are transferring, leaving or working around the leader, and whether they have stopped raising concerns while the team still looks productive [12].
The column does not cast the person as a villain. It argues they are still using the judgment their technical work required, a standard the column illustrates by noting that a building either stands up or it does not [4].
The second cost it names is capability. A leader who supplies the answer, corrects the work and steps in when the stakes rise leaves the team without practice at its own judgment, which the column describes as "a culture of dependence rather than confidence" [11].
The column has limits. This is one contributor's argument, published under Entrepreneur's note that contributors' opinions are their own, and it prescribes measuring the cost in turnover and engagement without reporting a figure of its own [13][14]. It also does not say how often promoting a strong individual contributor goes wrong [13]. What a company can check without a study is whether an influential high performer has been repeatedly exempted from a standard the company states publicly. The column is specific about what the exemption teaches employees, which is that results matter more than how those results are achieved [6].
The sequencing runs one way. The promotion is granted on the evidence the company has, and that evidence is output; the cost arrives later, as people stop speaking up, avoid the leader or leave the team [3]. The column puts part of the pattern on the institution, which spends years rewarding expertise, responsiveness and heroic problem-solving, then expects different behavior only once the interpersonal cost becomes impossible to ignore [15]. Its prescription for the hard conversation is a cost figure for the gap, a compelling reason to change, and feedback that contrasts the leader's intent with their actual impact [5]. The first of its three diagnosis steps is to define that cost from turnover and engagement data [14].
What to watch
- Any employer that publishes turnover or engagement data by manager, which would put a figure on the cost the column only describes.
- Promotion criteria that add a team-capability measure beside output. Then whether that added measure decides a live case.
- A high performer exempted from a stated collaboration standard, and whether the departures land in the following quarter.