Science1 publisher2 min readPublished
Daily AI users who trust their employer least were about four times as likely to hide their methods
USC researchers surveying 604 daily AI users found the least trusting quarter about four times as likely as the most trusting to have hidden their methods. The data are correlational, so they show who holds back but not whether building trust would change it.
The Scientist · Science desk
What happened
- Nearly one in three respondents said they had withheld AI knowledge, workflows or techniques from coworkers or employers, though four in five thought sharing would help their team.
- The researchers trace the distrust to three worries: a damaged reputation, extra work or an unwanted role as the company's AI spokesperson, and proof that the tools could replace them.
- Across their surveys, the co-authors found that employees who disclosed AI use could tell within the first 30 seconds whether their supervisor was supportive.
- Several CEOs the researchers interviewed said they try to reward disclosure while assuring staff it will not turn them into the company's AI spokesperson.
Compiled by The ScientistSomething wrong?How this is made
Why it matters
- decision A supervisor's first reaction to a disclosed technique sets the pattern: Brouwers said that if employees' fears are borne out right after they share, "that knowledge will not be shared in the future."
- cost Each withheld technique keeps its time saving with one employee, and Anicich and Brouwers say the firm pays in immediate output and in long-term potential.
- exposure Managers setting workloads and rating performance may be working from a false picture of who is productive and why, Anicich argues, because the methods behind the fastest work stay out of view.
The four-times figure compares the two ends of the trust scale. Split 604 respondents into quarters and each holds about 150 people [1]. Eric Anicich, an associate professor of management and organization at USC Marshall who ran the survey with PhD student Jeslyn Brouwers [1], set the lowest-trust quarter against the highest [4]. Comparing extreme quarters gives a bigger ratio than a comparison across the whole scale would. The phys.org account does not give the withholding rate inside either quarter, a statistical test of trust against fear of job loss, or whether the work has been peer-reviewed. In absolute terms, roughly 200 of the 604 withheld something [2].
On job loss, the account is qualitative. It reports that some concerns centered on job loss and internal competition, but much of the hesitation came from mistrust of the organization [5]. "What separated the sharers from the hoarders was trust in the organization," Anicich said [3]. He described that as psychological safety, "whether you feel comfortable sharing what you know without worrying you'll be ridiculed or punished for it" [15].
Trust and withholding both come from the respondents' own answers. An employee who has already kept a technique back may rate the employer lower afterwards. A supervisor who punishes disclosure could push both measures down at once. Survey answers like these cannot separate those paths from the one Anicich describes, in which low trust produces the hoarding. The respondents were also heavy users by design, people on AI at work daily or several times a day [1].
Anicich said the reputational fear has support in other work. He cited research finding that "learning that a person used AI can lead observers to attribute less competence, motivation, effort, creativity, authenticity, or trustworthiness to that person" [8]. "Absent a clear signal that their organization values AI experimentation, withholding is the rational move," he said [7]. On replacement, he described what an employee gives up by sharing. "Right now, knowing how to actually get results out of these tools is a differentiator. It's what makes someone hard to swap out," Anicich said [9].
The employer loses sight of the method as well. "If your best analyst is fast because of a method nobody has seen, you can't train anyone else on it, and you don't really know what you're paying for," Anicich said [13].
What to watch
- A full paper giving the withholding rate in each trust quarter and a model that tests organizational trust against job-loss fear side by side.
- A follow-up that measures trust before employees disclose AI use and tracks whether they share later, which could show which way the effect runs.
- Whether firms that change how supervisors respond to disclosed AI techniques see more of them shared.