Company
Futurum is a technology industry analyst and research firm covering enterprise IT, cloud, AI, and digital transformation trends.
CTERA, after 18 years selling software simple enough to skip professional services, now embeds engineers at customers until an AI use case runs in production. The engagement ends at go-live, so buyers who want proof of payback have to set that test themselves.
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PeopleCert and DevOps Institute's DevOps Standard sorts AI work in delivery into four categories, each with its own bar for authorization and evidence. Delivery leads get named tiers for what an agent may do alone but still have to supply the controls behind each one.
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ServiceNow says a small team with a founder-like mandate built Flow, its AI service desk for Slack and Teams, in three months. For IT teams whose staff already work in chat, the question is whether a desk with no setup project will still fit once request volume and complexity grow.
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Futurum's report, sponsored by neocloud QumulusAI, says agentic tasks can burn 10 to 100 times the tokens of a single inference call. Because the meter bills every step, the agents that win real users are the ones that run through their budgets first.
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Token traffic, survey reach and production-model ledgers rank different vendors because they count different things. The autonomy figures say the hard part is still unbought.
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