Topic
Conversational AI systems that speak with users in real time, including their speech recognition, turn-taking and response generation stacks.
A builder's account decomposes a production voice minute into speech-to-text, tokens, speech synthesis, telephony and media infrastructure, then puts failed calls in the numerator.
Reality
A Canadian clinic-receptionist vendor split-tested four TTS engines on live patient calls. The engine its own team ranked first in blind listening had the worst completion rate.
Reality
The hosted MCP connector turns model-cost comparison into a chat query, and turns change management into a confirmation screen that reports approval rather than correctness.
Reality
A new Twilio tutorial wires Agent Connect escalation into Flex and persists customer traits through a Conversation Memory API. The state problem moves rather than disappears.
Reality
A dev.to analysis splits interruption handling across five modules that share one sub-150ms budget. If you are evaluating vendors, test mid-utterance barge-in, not scripted turns.
Reality