leadership1 publisher
ServiceNow's three AI-native tiers meter Now Assist from a single tenant-level pool
A licensing change at ServiceNow moves the AI line into a metered pool held at the tenant, where it used to be an add-on a customer could decline. The per-action values a buyer would need to model the bill are unpublished.
Publishers:servicenow.com
Reality
- Evidence46
- Adoption52
- Hype gap−9
- Incentives61
- Confidence55