Leadership1 publisher3 min readPublished
Chili's 6% comp against McDonald's 0.8% says the value war is an execution war
Brinker says Chili's has grown same-store sales for 21 straight quarters by selling bigger food at fast-food prices. McDonald's CEO blames his own execution, which is the more useful lesson.
The Board Room · Leadership desk
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What happened
- Brinker International reported on Wednesday that Chili's same-store sales grew 6% during the company's fourth quarter.
- Brinker CEO Kevin Hochman said during the company's earnings call that this marked the 21st consecutive quarter of same-store sales growth for Chili's.
- McDonald's latest quarterly comparable sales growth came in at 0.8%, which CEO Chris Kempczinski attributed to execution problems such as the rollout of its latest value menu.
- McDonald's replaced its US president when it reported earnings last week.
- Chili's has launched three campaigns in the past few years that directly challenge fast-food staples with larger versions of those items, arguing that diners can get more for their money at the casual-dining chain.
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Why it matters
Brinker International reported on Wednesday that Chili's same-store sales grew 6% in its fourth quarter, and CEO Kevin Hochman told analysts it was the 21st consecutive quarter of same-store sales growth [1][2]. McDonald's most recent quarterly comparable sales growth was 0.8%, which CEO Chris Kempczinski attributed to execution problems including the rollout of its latest value menu, and the company replaced its US president when it reported earnings last week [3][4].
That is a gap of 5.2 percentage points, or roughly seven and a half times the growth rate [1][2], and a streak that now runs more than five years [3]. The interesting part is not the spread. It is that the smaller, structurally slower, higher-cost format is the one winning on value, and that the larger operator's own chief executive is not blaming its positioning.
Chili's mechanism is unusually legible. It has launched three campaigns in recent years that directly challenge fast-food staples with larger versions of the same items, arguing diners get more for their money [5]. The current one is a chicken sandwich: Chili's says a local study found its fillet is more than 80% larger than the average McDonald's McCrispy breaded fillet, and the chain hand-breads in-house rather than re-frying from frozen [6][7]. Hochman said daily chicken sandwich orders on the base menu rose 175% and that the item was "designed to drive traffic" [8]. He framed the operating logic plainly to Business Insider: a superior product at a great value brings people in, and execution brings them back [9].
The pricing is the part operators should sit with. The sandwich anchors a nationwide $10.99 3-For-Me deal that Business Insider reports includes fries, bottomless chips and salsa, soup or a side salad, and unlimited fountain drinks [10]. A McCrispy meal at the reporter's local McDonald's was $10.59 [11]. Chili's is charging 40 cents more [4] for a table, refills, and a bigger fillet. That is not a discount strategy. It is a portion-per-dollar strategy priced at parity, and it only works if the store executes it.
Which is where the same failure mode appears on Chili's side. On a separate visit to a Chili's in Alexandria, Virginia, Business Insider's reporter found no mention of the $10.99 3-For-Me deal on the menu, and an employee reached later could not explain why [12][13]. The reporter instead paid $16.29 for a Spicy Big Crispy chicken sandwich with fries [14], about 48% more than the advertised combo price and without the sides [5], plus $17.99 per Triple Dipper [15]. Food arrived in under 10 minutes and the table tablet handled payment [16][17]. Good service, leaked value message.
Worth watching: whether the 175% chicken sandwich lift holds once the campaign stops being new [8]; whether the deal actually appears on menus, since the traffic case depends on customers seeing it [12]; what McDonald's new US president changes about value menu execution [4]; and how Brinker reports comps next quarter against a 6% base [1]. Note also that the two figures are not strictly like for like: the source gives Chili's brand comp for Brinker's fiscal Q4 and McDonald's latest quarterly comparable sales without specifying the segment [1][3]. And the structural limit stands. Business Insider's reviewer concluded Chili's beat fast food on taste and value while conceding it cannot match the speed and convenience of a drive-thru [18].