Published Product3 min read
Assistant goes away in September, and Gemini still cannot reliably place a call on Android Auto
Google is removing Assistant as an option next month, leaving Gemini as the only sanctioned voice layer for hands-free calling.
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What happened
- Google is officially shutting down Assistant in September, removing it as an option and leaving Android with only Gemini as an official digital assistant for tasks such as hands-free calling.
- ZDNET's writer reports that Gemini is not nearly as reliable as Assistant for hands-free calling.
- The writer describes driving with a Pixel 9 Pro connected to Android Auto and asking Gemini to call someone, only to be greeted with silence; Gemini failed over and over unless he disconnected from Android Auto.
- The problem persisted even after clearing the Gemini cache and deleting its storage.
- Google has offered several solutions for trouble with hands-free calling with Gemini when the phone is not connected to Android Auto, but those solutions do not fix the Gemini/Android Auto issue.
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Why it matters
Google is removing Assistant as an option in September, which leaves Gemini as the only official digital assistant on Android for tasks like hands-free calling [1]. Anyone shipping or supporting a voice-driven in-car experience now has a dated cutover with a reported regression waiting on the other side of it [1][2].
The regression is specific. According to ZDNET's writer, with a Pixel 9 Pro connected to Android Auto, asking Gemini to place a call produced silence, over and over, and worked only after disconnecting from Android Auto [3]. Clearing Gemini's cache and deleting its storage did not resolve it [4]. Google has published several fixes for Gemini hands-free calling problems when the phone is not connected to Android Auto, but by that same account those fixes do not address the Android Auto case [5]. The comparison point matters for support expectations: the writer says he rarely had a failure placing calls or sending messages with Assistant, including through Android Auto [6].
The available workarounds all trade one function for another. Disconnecting from Android Auto restores calling but gives up Google Maps on the head unit; the other options are scrolling contacts with steering wheel controls, or waiting for a stoplight or pulling over [7]. There is also a second, less-discussed failure mode: third-party home screen launchers do not always work with the Gemini overlay that listens for "Hey Google" or "OK Google," which means hands-free calling does not work at all with a third-party launcher, connected to Android Auto or not [8].
The fallback market is thin, and the reason is a policy choice rather than a technical one. Dicio is a free, open-source Android voice assistant that, per its GitHub page, interprets input and generates output entirely on-device [9]. It is in the Play Store [10], and in ZDNET's testing hands-free calls worked as expected, navigation through Google Maps worked well, timers worked, and Spotify media control worked [11]. It cannot send messages or compose emails by voice, note-taking does not work, and opening non-default apps is hit or miss [12]. Most relevant here: Dicio does not work with Android Auto, because Google does not recognize it as a valid voice assistant [13]. So the two options a driver actually has in the car are an assistant that reportedly fails at calling and an assistant that is not allowed in [14].
For scale on the downside, ZDNET cites 3,208 deaths from distracted driving in the US in 2024 [15], roughly nine a day [16], recorded in a year when Assistant was still the default path [1][6].
Three things to watch before the switch. Whether Google ships an Android Auto calling fix or delays the Assistant removal, since only one of those keeps a working hands-free path in place [1]. Whether the eligible-assistant list for Android Auto opens to third parties, which is the single change that would make an alternative like Dicio usable in the car [13]. And whether your own support queue starts showing "call failed silently" reports from drivers, which is what this looks like from the customer side rather than a crash or an error message [3].
Claim ledger
Ranked by verification strength, evidence, and original report placement.
- [1]
Google is officially shutting down Assistant in September, removing it as an option and leaving Android with only Gemini as an official digital assistant for tasks such as hands-free calling.
- [2]
ZDNET's writer reports that Gemini is not nearly as reliable as Assistant for hands-free calling.
- [3]
The writer describes driving with a Pixel 9 Pro connected to Android Auto and asking Gemini to call someone, only to be greeted with silence; Gemini failed over and over unless he disconnected from Android Auto.
- [4]
The problem persisted even after clearing the Gemini cache and deleting its storage.
- [5]
Google has offered several solutions for trouble with hands-free calling with Gemini when the phone is not connected to Android Auto, but those solutions do not fix the Gemini/Android Auto issue.
- [6]
The writer says he rarely had any issues making hands-free calls with Assistant or with Assistant and Android Auto, and never had issues with Assistant sending messages; saying "Hey Google, call [contact]" had the phone ringing within seconds.
Sources & coverage · 1 publisher
The reporting this story was synthesized from, earliest first. Every link goes to the original.
Additional citations
- ZDNET
- Dicio GitHub page, quoted by ZDNET



