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Technology industry analyst firm, formerly known as Wikibon, producing enterprise IT and cloud research including its Breaking Analysis series.
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FingerprintJS is adding four products that verify AI agents from five named platforms and flag automation that only claims to be one. Sites still have to write the rule for what a verified agent may do on each page.
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At theCUBE Research's AI ROI in Contact Center Summit, executives from Cisco, Zoom and Talkdesk argued that a contained call can be a customer who has given up, and offered open-to-close time as the replacement.
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Platinum River Innovations told theCUBE it moved from time-and-materials to fixed bids and took the delivery risk onto itself. The wider repricing claim made at the Certinia event rests on that one named firm.
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At Dreamforce 2026 Salesforce showed a way into its software with no user interface at all. The analysts who covered the event say the pricing is unsettled and the agent stack underneath is still early.
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On theCUBE Research's AppDevANGLE podcast, Sudeep Goswami of Traefik Labs and SUSE's Andreas Prins argue enterprises have to prove authorization at each hand-off. The only count in the conversation is one engineering group's 8,000 agents.
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At theCUBE's contact center summit, analysts Bob Laliberte and Zeus Kerravala argued that agentic support should be scored on whether the customer's problem got completed. Their scorecard asks for five kinds of numbers, including cost and growth.
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Amit Mathradas, who took over Five9 in February, says the misconception is that humans are going away from the contact center. The customer result he offers is a containment rate above 50%.
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Dynatrace is buying Arize's tracing and response-quality evaluation for AI agents. Both product chiefs said their own customers had asked for the other side's telemetry, on a podcast where an analyst put most organizations at six to 15 observability tools.
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Legacy scores reward a short call that fixed nothing, and the two analysts on theCUBE's contact center summit coverage say AI payback now depends on the content the agent reads from and on whether the problem closed.
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CrowdStrike and Okta both credit enterprise agent rollouts for larger commitments. The commitments moved sharply; the quarters they reported barely did.
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Traefik Labs argues most CVEs in a container come from the OS packaging around the application, not the application. Its pitch is attack surface reduction rather than faster detection.
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Dave Vellante argues HBM, advanced packaging, network fabric, power and site readiness stay tight until at least 2028. Price discovery gets pushed out with them.
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