Chatbot users deferred to AI answers 80% of the time in a study aired at the New York Fed
Wharton researcher Steven Shaw told a New York Fed conference that chatbot users took the AI's answer 80% of the time and felt surer even when it was wrong. For banks, the fix discussed there is deliberate friction, paid for in the speed the tools were bought for.
Reality
- Evidence38
- Adoption
- Insufficient
- Hype gap+20
- Incentives30
- Confidence40