Company
Consumer advocacy organisation whose AI and privacy director called the handling of these requests an unacceptable status quo.
Meta lets its Muse assistant write explicit sexual chat for adults who ask, a spokesperson told WIRED. Mashable reported over five million downloads of an app whose explicit language Meta bans for Instagram and Facebook users.
Reality
Personal AI agents that cancel subscriptions and chase refunds could put $2.8bn a year of US insurance premiums at stake, by one Business Insider scenario. Investors may already be pricing the threat, though one strategist expects little effect until 40% to 50% of customers use agents.
Reality
New York City can now fine companies $525 to $3,500 when cancelling a subscription is harder than signing up, under a rule in effect since October 1. Enforcement is already live, so checking the cancel path is this quarter's work for any company billing New Yorkers monthly.
Reality
The CCPA access machinery companies have been building since 2020 just got a field test from one reporter with a spreadsheet. The failures cluster in support queue design rather than in the law itself.
Reality
French Hill and Tom Cotton want broker-dealers with fewer than 150 employees and no custody of client assets out of the PCAOB audit regime that Dodd-Frank extended to every registered dealer in 2010.
Reality