Consumers buying financial products online or by phone can now ask for human intervention instead of a purely automated decision. The rule covers a narrow slice of contacts, yet it changes what a containment number is allowed to leave out.
Reality
- Evidence30
- Adoption24
- Hype gap+22
- Incentives80
- Confidence58
Salesforce says builds, tests and reviews validate the diff, not the requirement. Its answer was a specification gate upstream of the code, plus a rule about which questions agents may answer.
Reality
- Evidence45
- Adoption20
- Hype gap+18
- Incentives58
- Confidence48
An InfoQ article puts AI judgment beside deterministic fitness functions rather than in front of them: scoped evidence, versioned rubrics, structured verdicts, humans on low confidence.
Reality
- Evidence28
- Adoption
- Insufficient
- Hype gap+8
- Incentives32
- Confidence42
NHN Wapl says human check-in calls rose from 35.8 a day in June to 46.7 in the third week of July. The software found the cases. People still had to make the calls.
Reality
- Evidence42
- Adoption55
- Hype gap+24
- Incentives76
- Confidence38
A dev.to writeup argues the expensive agent bug is ambiguity after a timeout, and that durable per-action outcome records, not larger memory, are what stop duplicate writes.
Reality
- Evidence32
- Adoption9
- Hype gap+8
- Incentives27
- Confidence41