Leadership1 distinct publisher3 min readPublished
Jan Gilg told Business Insider the SaaS sell-off was an overreaction and that SAP is changing how it charges. The budget squeeze he describes is better documented than the repricing he promises.
The Board Room · Leadership desk
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The leverage question turns on whose budget is under pressure, and on that the interview is specific. Gilg's account is that nobody is ripping SAP out, but that token spending is now competing for the same money [8]. "Customers are seeing token costs go through the roof already," he said, adding that "budgets won't necessarily increase. It will still have to come from somewhere. Therefore, the scrutiny will become much, much bigger" [9]. Read as a sales position, that is confidence. Read as a procurement input, it says the buyer's AI bill has to be funded by squeezing an incumbent line, and in most large estates the incumbent line is the ERP contract.
On the repricing itself, the record is one clause. Gilg lists changing pricing models alongside AI reinvention and data investment as how SAP intends to end up among the winners [6], and Business Insider's account of that change ends mid-sentence at a move away from some subscription models, with no product, date, or unit of measure attached [7]. That is not something a buyer can negotiate against. What the material supports is an executive naming price as one of three levers, which is a different object from a published change in how SAP charges.
The share price is the firmer number, and it points the other way from the leverage thesis. The same report has SAP down about 20 percent over the past year [4] and up roughly 40 percent since the late-July earnings report [5]. Taking both as of the same day, the pre-rally trough sat about 43 percent below the year-earlier level, since 0.80 divided by 1.40 is 0.57 [16]. The rebound is real, and it is a rebound off a deep hole, which means the market has already paid SAP for the AI story Gilg is telling. A vendor that has just been re-rated does not usually arrive at renewal talks in a discounting mood.
The recovery reflects investors repricing SAP's narrative rather than SAP repricing its software, and a president of customer success discussing pricing models is not a rate card. The two claims in this interview do not rest on the same class of evidence: the 40 percent move is measurable [5]; the pricing overhaul, in the material available, is an assertion [7]. Where they meet is Gilg's concession that customers have not yet seen the benefit of AI [10], which is a vendor stating the fact that weakens its own pricing power.
The tradeoff a consumption model puts in front of a finance function is predictability against optionality. A subscription line is a number defended once a year; a metered line is a number defended every month, falling when usage falls and rising when the agents work as advertised. SAP's own defence of packaged software is that mission-critical buyers want auditability, governance, and maintenance rather than vibe-coded replacements [15], and it says its edge is data from more than 10,000 customers [13]. Both of those are switching-cost arguments, and that switching-cost moat gives SAP little incentive to hand over a cheaper meter.
This quarter's decision and next quarter's consequence are separate. This quarter, a buyer can hold term length and cap metered growth, using the single thing the vendor has put on the record against itself: the outcomes are not in yet [10]. The longer question is who owns the ontology layer, where Gilg places SAP against Anthropic, OpenAI and Palantir [14] while SAP also partners with Palantir to move data between systems [12]. A meter agreed this quarter is read every quarter afterwards, which is why the term is worth more argument than the rate.
Ranked by verification strength, evidence, and original report placement.
Jan Gilg, SAP's global president of customer success and Americas, told Business Insider that the "pendulum will swing back" from the SaaSpocalypse and that he believes SAP will be among the winners.
Gilg described the software sell-off as "a bit of an overreaction on the entire industry."
The sell-off in software-as-a-service stocks known as the SaaSpocalypse has hit companies including Salesforce, SAP and Workday as Anthropic and OpenAI introduced tools that could threaten their businesses.
SAP's stock has been down about 20 percent over the past year.
SAP's stock has jumped roughly 40 percent since the company reported earnings in late July.
Gilg says SAP has been reinventing itself with AI, investing in its data capabilities, and changing its pricing models.
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1 article · September 5, 2026
Evidence-backed comparisons of source perspectives and observed adoption signals. Read the methodology
Which Builder, Operator, and Investor concerns the observed source mix emphasized—not a truth score.
Evidence, demonstrated adoption, hype gap, incentives, and confidence are assessed independently, each on its own current evidence. How these are measured.
One executive, one outlet
Every number and forecast in this story reaches the reader through a single interview with an SAP president, published by Business Insider. The two share-price percentages arrive without dated closes or a market-data citation, the 10,000-customer data advantage is SAP describing itself, and the token-cost warning rests on what Gilg says he is hearing rather than on a bill anyone showed. The quoting is careful, but verification stops there.
Vendor-disclosed, uncounted
There is real activity to point at: three completed data and AI acquisitions this year, a named first foundation model, internal deployment across finance, HR, engineering and sales, and hybrid subscription-plus-consumption contracts already in place with large customers. Scale is the missing piece: the reporting gives no customer count, revenue share, contract date or metering unit, so the consumption model exists here as a direction of travel rather than a measurable book of business.
Promises outrun the paperwork
"Pendulum will swing back," "battlefield of the future" and "all in on AI" are doing more work than the specifics underneath them, which amount to one model name, an ontology investment described by a competitor's vocabulary, and a pricing shift with no terms. The interview also argues against itself in a useful way: Gilg's flat statement that customers have not yet seen AI's benefit is the most deflationary line in it, and it sits a few paragraphs from the claim that AI will drive SAP's growth.
The seller is discussing his own multiple
An SAP president is being asked whether the sell-off in SAP's sector was justified, and he answers that it was an overreaction and that his employer will win. He then describes falling valuations as an opportunity for acquirers like SAP, positions the company against Palantir while noting a partnership with it, and offers a pricing change customers should find easier to justify paying for. Access to a senior executive is the trade Business Insider makes. That trade leaves no adversarial voice in the story.
Faithful quotes, unchecked facts
What Gilg said is on solid ground: the quotes are extensive, attributed and internally consistent. Whether the things he said are so remains untested, because no market data, customer, analyst or rival appears anywhere in the story, and the two figures that anchor the market narrative are rounded and undated. That supports moderate confidence in the reporting and low confidence in the underlying picture.