Invest1 publisher3 min readPublished
Fidelity finds 51% of clients with completed financial plans still anxious about the future
Fidelity's survey found confidence rises with how much detail older clients share with their children. Just 27% have explained their plan's details to their kids, and 35% keep them posted on changes.
The Investor · Invest desk

What happened
- Fidelity's study "The Transition Ready Family" found that 51% of respondents who said they had completed financial plans still feel anxiety about the future despite those precautions.
- American Banker, reporting the survey, set that share against the 37% of respondents who said they contemplate their futures with contentment.
- Fidelity found respondents who discuss retirement, healthcare and estate planning in great detail with family are twice as likely to feel confident as those who discuss it generally.
Compiled by The InvestorSomething wrong?How this is made
Why it matters
- constraint The confidence difference Fidelity measures attaches to repeated family discussion, so a firm that wants to move it is buying recurring hours per household rather than one more finished document.
- decision Fidelity's own remedy list puts discovery of a client's anxieties and goals before plan construction, and tells advisors to stop assuming retirement saving is the best use of the money.
- exposure The $5 million-plus segment reports the same shortfall, so growing a client's assets is not a route to closing it.
- contradiction Because the 51% comes from plan completers and the 37% from respondents generally, the published numbers do not fix the size of the anxious-versus-content gap.
Divide 71 by 35 and the confident share roughly doubles, 2.03 times, between the respondents who held no open retirement conversations with their children and those who held them frequently [7][2].
A single-point survey of self-reports can show that correlation without showing its direction. Families already comfortable talking to each other may be both the detailed ones and the confident ones.
The same caution runs through the headline figure. People commission retirement, healthcare and estate plans for reasons, and worry is a fair candidate, so a majority of plan holders reporting anxiety afterwards [2] is consistent with the plan helping and consistent with it not.
The same holds at the top of the wealth range. Among respondents holding $5 million or more, 41% said they did not have financial peace of mind [4]. That sits 10 points below the plan-completer anxiety share, on a different question and a different base [3]. Dan Klug, a financial advisor at Edward Jones in Chesterfield, Missouri, said he often sees that one of clients' biggest sources of stress can be the possession of wealth [8]. "I can think of clients that have taken generations of their family on really nice vacations because, in conversations, it's come up that what's really important is not the financial legacy they're going to leave them," Klug said. "It's the experiences that people have." [10]
Two disclosure numbers sit oddly together. 27% of respondents had explained their plan's details to their children and 35% keep their children up to date on changes [6], so eight points more people are maintaining a document their children were never walked through [5], and about three in four have skipped the detailed conversation altogether [4].
Klug's version of the fix is billable time in everything but name. He offers to arrange family meetings and said a good deal of work goes into planning them [9]; he generally avoids his own office and the client's house because neither may seem neutral, and looks instead for a private room in a restaurant [11]. The scoping comes first. "I need to know what's off limits," he said. "What questions do you want me to answer? What questions do you want me to look at you and have you answer? Or what questions do you want me to look at you so that you can tell your kid we ain't answering that question?" [12]
So if the conversation carries even part of the 36-point difference, the unit of work is a recurring facilitated meeting per household: a venue, a pre-meeting on limits, a return visit when the plan changes [9][11]. Those are advisor hours, and hours spent moderating dinner at a restaurant are not hours spent producing plans or reviewing portfolios. Plan completion may already explain most of the difference, and detailed family discussion may only identify the households that were going to feel confident anyway. The test would be a second wave following the same households before and after a plan is finished; Fidelity has not published one.
What to watch
- A second Fidelity wave tracking the same households before and after a plan is completed, which would show whether anxiety actually falls.
- Whether advisory firms start charging for facilitated family meetings or absorb the hours into existing fees.
- Whether Fidelity publishes sample sizes and the respondent base behind each percentage in the study.