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Bank of America's CashPro now benchmarks clients' payment efficiency against peers
Bank of America added AI peer benchmarking to CashPro, a platform that processed 213 million payments in the first half of 2026. The bank says clients want such tools to free staff from manual work, not to restructure teams, so the firmest number is its payment volume.
The Investor · Invest desk
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What happened
- The tool analyzes payment efficiency, cross-border flows and working-capital performance, putting the results on dashboards in place of an analyst's manual spreadsheet work.
- Jennifer Sanctis, CashPro's product executive, said clients are not necessarily restructuring treasury teams and are instead freeing staff from manual work.
- A Deloitte treasury report says agentic AI is moving beyond pilots to run whole workflows such as forecasting, risk analysis and fraud detection.
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Why it matters
- constraint Every treasury workflow a client moves into CashPro's analytics increases what it would give up by switching its payments to another bank.
- decision On Sanctis's account, treasury heads are spending on combined finance, technology and data skills and on straight-through processing, and restructuring teams is not yet common.
- contradiction Deloitte describes AI running whole treasury workflows, which would change roles more than the bank's account of freeing people from manual tasks.
Peer comparison is the part of Payments Insights that a treasury team cannot build on its own. A company can measure its own payment efficiency and working-capital performance. Comparing those results with industry peers [1] requires other companies' numbers, and a bank that moved 213 million payments through CashPro in six months [3] sees far more of them than any one client does. The account of the launch does not say where the peer figures come from or what the bank charges for the tool.
The payment count is the one cash figure in the announcement. Growth of 10% [3] puts the first half of 2025 at about 194 million payments, so roughly 19 million more went through the platform this year [1][2]. Payments Insights joins cash forecasting and fraud-security scoring in the CashPro Data Intelligence suite [2]. I think each module is mainly a retention feature for the payments business. The more of a client's forecasting, fraud and benchmarking work runs inside CashPro, the more that client gives up if it moves its payments to another bank.
On staffing, the bank describes something smaller than a restructuring. "Over the last two years, the pressure on treasury teams to do more with less has only grown," Jennifer Sanctis, managing director and CashPro product executive at Bank of America, told Fortune [4][12]. "We're not necessarily seeing companies restructure their teams; instead, they're looking for ways to free people from manual work so they can spend more time on higher-value analysis and decision-making," she said [5]. She said the shift is pushing treasury staff to build skills that bridge finance, technology and data, while companies also work on straight-through processing and managing costs [6].
Deloitte's treasury-trends report makes a larger claim: agentic AI is moving "beyond pilots" to orchestrate entire workflows, with forecasting, risk analysis and fraud detection embedded in payment rails [7]. This can go three ways. The tool can stay a dashboard that spares an analyst the manual spreadsheet pull [10], and teams keep their current shape. Deloitte's orchestration can arrive and turn the do-more-with-less pressure Sanctis describes into fewer roles. Or the benchmark can matter most to the competition among banks for corporate payment flows.
I lean to the third over the next couple of years, with the first close behind. Deloitte's version is the counter-case I take seriously, because "do more with less" is a phrase about headcount [4][7]. The voices supporting the bank's account are close to the product. Fortune cites Laura Fox, treasury director at Allegis Group, as saying the value lies in understanding data fast enough to act on it, and she is a member of BofA's CashPro Boards client advisory groups [9].
Two results would prove this view wrong. If treasury departments report headcount cuts attributed to tools like these, Deloitte is ahead of the bank on timing [7]. If CashPro's payment growth falls below 10% while the suite keeps adding modules, the analytics are not holding volume on the platform [3].
What to watch
- Whether Bank of America discloses how many CashPro clients use Payments Insights, or starts charging for it separately.
- Whether competing banks add peer benchmarking to their own corporate treasury platforms.
- Whether CashPro's analytics move from surfacing patterns to executing forecasting or payment decisions, the workflow orchestration Deloitte describes.