Invest1 publisher3 min readPublished
Gallup puts median AI awareness 38 points above median use across 37 countries
Positive feeling about AI outweighs negative in 34 of the 37 countries Gallup has finished so far. The same fieldwork puts median awareness at 81% of adults and the median who have ever used it at 43%.
The Investor · Invest desk
What happened
- Positive feelings about AI outweigh negative ones in 34 of the first 37 countries to complete fieldwork this year in Gallup's ongoing research with Microsoft.
- Across those 37 countries, median awareness of AI is 81%, the median share who have ever used it for work or personally is 43%, and the median who have never used it is 57%.
- Singapore sits at the top of the adoption ladder, with 96% of adults aware of AI, 79% who have ever used it and 46% using it every day.
- China records the highest expectations of the 37, with 93% of AI-aware adults saying AI will mostly help their country, ahead of Vietnam at 91% and Singapore at 77%.
- The median share of AI-aware adults who trust AI completely or a lot to provide accurate information is 36%.
Compiled by The InvestorSomething wrong?How this is made
Why it matters
- contradiction Gallup's optimism ranking and its use ranking do not line up, so a country's sentiment score tells a vendor nothing about whether anyone there has opened a product.
- constraint The impact and trust figures describe only adults who already know what AI is, a base that differs in size from country to country, which limits how far two national optimism scores can be compared.
- constraint Because Gallup cannot separate trust from experience, the American trust ladder cannot be used to argue that shipping more product buys trust.
- decision For anyone choosing where a marketing dollar goes in the median market, the step with room left is first use, since awareness is already most of the population.
Walk the ladder in Gallup's median country. Of every 100 adults, 81 know what AI is and 43 have tried it, so 53% of the aware population has ever opened one of these products [3][1]. Singapore gets 79 of its 96 aware adults to a first use, 82% [5][2]. Malawi gets 3 of 12, one in four [6][3].
The deeper step is proportionally less unequal than that, or rather, less unequal than the headline percentages suggest. Singapore's 46% daily users are 58% of everyone there who has ever tried AI, and Malawi's 1% daily is a third of its 3% [8][9]. In points of adult population the two daily-use rates sit 45 apart [11].
Gallup put the impact and trust questions only to adults who are aware of AI [18]. The 36% of Americans who expect AI to mostly help their country, third from the bottom of the 37 behind Bangladesh at 34% and Egypt at 35%, is a share of the aware rather than of all adults [10].
Expectation and use are not moving together. Nigeria's 68% expecting help sits against 20% who have ever used AI, a gap of 48 points, and Vietnam's 91% sits against 43%, also 48 points [11][12][5][6].
Trust is the smaller number nearly everywhere. A majority trust AI completely or a lot for accurate information in four countries: Israel at 67%, Vietnam at 59%, China at 58% and Nigeria at 52% [14]. In 35 of the 37, more people expect AI to help their country than trust what it tells them [15]. Inside the United States, trust runs 8% among those who have never used AI, 15% among less-than-weekly users, 26% among weekly users and 45% among daily users, a factor of 5.6 from one end to the other [16][7]. Gallup says the survey cannot establish whether trust leads people to use AI more, whether experience builds trust, or both [17].
In my view the expectation numbers carry little forecasting information for anyone sizing a market. The countries at the top of that ranking are the same ones carrying 48-point gaps between what people expect and what they have used [11][12]. The counter-case is serious. If expectation runs ahead of use, the 57% median who have never touched AI are simply the next cohort, and the gap closes from below as price and connectivity allow [3].
What would settle it is the rest of the fieldwork. Gallup has completed 37 of 140 countries, 26% of the planned coverage [2][10], and if the countries still to come report ever-used rates close to their awareness rates, the case that the bottleneck sits between knowing and trying weakens. So would daily use climbing off Malawi's 1% while awareness stays at 12% [6]. In the median market as it stands, money spent on awareness is chasing the 19 points of adults who do not know what AI is, against 38 points between awareness and first use [12][4].
What to watch
- Whether the worry gradient Gallup reports, high in Western countries and lowest among daily users, holds as the remaining countries report.
- Whether absolute majorities expecting AI to help their country rise above 18 of 37, a stricter test than the optimist-pessimist margin.