product1 publisher
Analysts closing theCUBE's contact center summit make resolution quality the ROI number
At theCUBE's contact center summit, analysts Bob Laliberte and Zeus Kerravala argued that agentic support should be scored on whether the customer's problem got completed. Their scorecard asks for five kinds of numbers, including cost and growth.
Publishers:siliconangle.com
Reality
- Evidence34
- Adoption
- Insufficient
- Hype gap+32
- Incentives68
- Confidence52