build1 publisher
A tribunal held Air Canada to what its chatbot told a customer about bereavement fares
Air Canada argued the bot on its website was a separate legal entity. The tribunal disagreed, and the vendor terms behind bots like it cap the vendor's own liability at the greater of six months of fees and $100.
Publishers:dev.to
Reality
- Evidence50
- Adoption
- Insufficient
- Hype gap+10
- Incentives30
- Confidence45