Cappelli's study of 760 employees traces a two-tier workforce to remote work
Wharton's Peter Cappelli and Jasmine Wu interviewed 760 staff at a global financial services firm and found remote and hybrid work cut colleague contact. The evidence comes from one firm, but it gives managers who treat hybrid work as settled a reason to re-examine what it costs in collaboration and training.
Reality
- Evidence38
- Adoption
- Insufficient
- Hype gap+30
- Incentives55
- Confidence45