leadership1 distinct publisher
Uber sizes its internal support load at 45,000 questions a month
Genie answers engineers in Slack rather than customers in an app. The 45,000-questions-a-month figure Uber published gives other planners a baseline they rarely get, even without a disclosed deflection rate.
Publishers:uber.com
Reality
- Evidence44
- Adoption28
- Hype gap+18
- Incentives62