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Topic

Human factors in on-call work

How fatigue, staffing rotation, food and physical working conditions affect the people responding to production failures, and how responder welfare is managed during long incidents.

Current clusters

build1 publisher

The incident review timeline assumes one fix that holds

Vanessa Huerta Granda, who leads resiliency engineering at Enova, spends her InfoQ talk on incidents where the fix gets announced and then withdrawn. The controls she names are rotation, breaks and room capacity.

Publishers:infoq.com

Reality

Evidence55
Adoption
Insufficient
Hype gap+15
Incentives30
Confidence60