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Topic

Help-desk impersonation

Voice and messaging-app pretexts in which attackers pose as internal IT support to get software installed or scripts run.

Current clusters

security1 distinct publisher

Breeze Comet talks its way into Brazilian payment systems with a help-desk call and AnyDesk

Google Threat Intelligence and Mandiant put the Brazilian crew's route to Pix and STR at password spraying plus a fake IT support call, which means the controls that bite here are RMM allow-listing and out-of-band verification of the help desk.

Publishers:thehackernews.com

Reality

Evidence58
Adoption54
Hype gap+14
Incentives66

Help-desk impersonation — Clarity Today

Confidence55