Topic

Customer service AI assistants

Conversational AI systems that answer customer questions and act in business systems on customers' behalf.

Current clusters

Fortune 50 AI assistant lead traces post-pilot failure to data and ownership

Amirtha Saminathan, who led an AI assistant build at Fortune 50 scale, blames post-pilot failure on data and ownership, citing MIT's 95% zero-return finding. Leaders approving one now choose when to pay for production standards, in a slower pilot or a later rebuild.

Publishers:forbes.com

Reality

Evidence25
Adoption: Insufficient
Hype gap+20
Incentives40
Confidence35