product1 publisher
Zoom pushes contact centers to score AI on completed tasks instead of contained calls
Zoom's Ram Rajagopalan says buyers who measured only containment a year ago now ask about end-to-end resolution. Neither he nor the implementation partner beside him gave a figure for either metric.
Publishers:siliconangle.com
Reality
- Evidence34
- Adoption
- Insufficient
- Hype gap+30
- Incentives82
- Confidence48