leadership1 publisher
An AI pilot stalls where two teams define "active customer" differently
Shawn Rosemarin of Pure Storage argues in Forbes that different numbers for one metric mean the definitions were never aligned, and that the expensive part of fixing it is refinement work most organizations have never scoped.
Publishers:forbes.com
Reality
- Evidence30
- Adoption
- Insufficient
- Hype gap+32
- Incentives72
- Confidence58