build1 publisher
A category-and-confidence rule decides where each support email goes in this Claude triage pipeline
A one-person dev shop wired Gmail into Claude and out to Slack, scoring each support message 0 to 100 and leaving the assignee to a plain Python lookup table. Nothing sends until a person clicks approve.
Publishers:dev.to
Reality
- Evidence45
- Adoption12
- Hype gap+30
- Incentives50
- Confidence55