person

Eileen Grench

Reporter at the non-profit newsroom Documented, covering immigration and detention in New York.

Current clusters

Conecta Arizona's audience retreated from its WhatsApp group into one-to-one messages

Documented, El Timpano and Conecta Arizona reach immigrants over WhatsApp, WeChat, TikTok and SMS. Conecta Arizona's founder says members now avoid the group chat and write to staff privately, one reader at a time.

Publishers:theguardian.com

Reality

Evidence58
Adoption55
Hype gap+12
Incentives62
Confidence56