leadership1 distinct publisher
Serval's Catalyst mines the ticket queue for automation work, not the project backlog
The $1 billion startup says its new agent finds what should be automated before anyone files a request. That is a challenge to per-workflow project economics, not just to ServiceNow.
Publishers:forbes.com
Reality
- Evidence32
- Adoption18
- Hype gap+46
- Incentives82
- Confidence48